Facebook other inboxBack in January 2013, I wrote about this when we were calling them Facebook's Hidden Messages but they are now called Other Messages.

When you click on your Messages tab on the right hand side of the Home page of your personal profile, you will see the two options.

Facebook other inbox feature

Inbox or Other


Each will have a number of messages in brackets and it is quite alarming to discover how many messages go into that Other folder.

Facebook's Other Inbox

So how does it work?  Well, if you try to message someone on Facebook to whom you are not connected, Facebook puts that message into their Other folder.

It's great because you find a lot of the messages from those strange people who try to chat you up on Facebook in there.  When I checked today, one chap had sent me three over the course of 8 months.  His most recent was imploring me not to ignore him!  Maybe I should switch my profile visibility to a more private option.

At the end of 2012, Facebook began trialling an option where you could pay to have your message put into the inbox of people that you didn't know.  This rolled out to everyone in the middle of 2013.

So, if you try to message someone and there are no mutual friends, you will be asked to pay a fee to guarantee that it goes into their inbox.
Facebook paid message

In May 2015, I believe it costs 69p per message for normal people. For celebs, it was as much as £10 - to send a message to the main Inbox of Tom Daley, the diver!


Basic Filtering

Facebook other inbox filter

There is also a filter option.
You can find this in the settings > privacy > who can contact me?

You can either select the recommended Basic option where you will 'Mostly see messages from friends or people you may know' so that would include Friends of Friends but anyone else will be consigned to Other - the equivalent of a spam filter.

Strict Filtering

Or you can choose the Strict Filtering option which will mean that you will see communications from 'Mostly see messages from friends. Messages from people you want to hear from may go to your Other folder.' This means that people you may actually want to hear from could be dumped into Other and, unless you remember to check it regularly, important notices might not be seen.

As Facebook admit, they do sometimes get it wrong - you may get messages in your Inbox that are from the friend of a friend who is messaging a group of mutual friends or a member of a group you're in who messages you might end up in.

Want to learn more of Facebook's secrets for business?

Businesses paying to ensure that their messages go directly into your personal inbox? Surely we'd call that spamming!

Find out more about how to promote your business on Facebook

Facebook checklist for business

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