Lollipop Local

This week I discovered that there are all sorts of iTunes Windows 7 problems, many of which involve the dreaded BEX error.

I wanted to upload some mp3s of webinars that I had missed and listen to them on one of my many long journies. So, having an iPhone, which only allows you to synch with one computer, I got out the laptop, downloaded all the webinars onto there and went into iTunes.

It immediately gave me an error message that itunes had stopped working but that it could check online to find a solution to the problem. Naturally, I checked that option. And it just closed down. Rinse and repeat several times. Realise that there is a problem. After the previous iTunes/iPhone upgrade fiasco, decided to leave it a week for the issue to resolve itself.

A week later, still the same problem. You can see a similar message to the one I was seeing to the left – just substitute iTunes for Citrix Receiver. Opening the drop down menu, I noticed that it was the BEX error again. After several more tries, I googled it and, as previously, hundreds of people suffering with the same problem, spread across several forums and message desks. All groping around in the dark with no guidance whatsoever from Apple.

There were suggestions about uninstalling and reinstalling Quicktime – which I did. There were the usual switch it off and on. As someone else said, he tried opening it only when there was a full moon and he was wearing black underwear and it still came up with the same error.

Eventually, I found one or two that were the same and offered some hopes of success. Right click on the iTunes symbol on the desk top and open it as administrator. Then close and reopen in the normal way.

Hurrah!

But then when I tried to upload some of my mp3s from laptop to iTunes, it just wouldn’t do it. I tried mp4s and mp3s but nothing was uploading.

In a temper, I returned to my PC and downloaded the webinars there and successfully uploaded them to iTunes. However, my PC is still using Windows XP so not affected by the iTunes Windows 7 problems. But no matter, I attached my iPhone…

… and, of course, there’s no way of synching the two because I have set it up to synch with my laptop!

An hour later, after redownloading the mp3s, iTunes on the laptop decided that it would allow me to either drag or copy and paste them into iTunes on the laptop and from there to the computer. I say either because it never seems to work the same way twice so I am always guessing which one is going to work.

My experiences with Apple’s extraordinarily poor customer service over the last month have not made me predisposed to ever want to buy one of their phones ever again and I am stuck with the damn thing until next October. Who knows how many times I will lose my business contacts or waste countless business hours trying to perform the simple act of uploading an mp3 in the interim.

Having said that, as someone else pointed out, it’s not the iPhone itself which is at fault. It’s iTunes and Windows 7 problems.

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Tags: itunes windows 7 problems

This entry was posted on Sunday, December 11th, 2011 at 10:48 am and is filed under Mobile Phones. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.