Lollipop Local

Had a very upset young man on the phone this afternoon. He had been from pillar to post trying to find the answer to the problem he had with someone being signed into his hotmail account – and it wasn’t him. Despite there being a large number of complaints about this over the last couple of weeks – as evidenced by the search in Google, there seems to be no definitive online answer to this hotmail hacking problem.

This poor chap was terrified that his bank details might have been retrieved. It’s really not my area of expertise. And the reason that I wrote the original post was because of the paucity of information when a friend had the problem.

First up – get onto the bank and change that password and also for anything else important that you might have mentioned in there. Please, please don’t put that type of information into an email. Or, if you must, don’t give all the info, send the user name by text or something.

Second, visit this page on the microsoft answers forum. My researches show that the moderator called Kent is sending a private message with further instructions to other people with this problem. However, more searches from yesterday and today show that this is not a fail safe as he does not respond to all messages.

I really hope you can sort it out and I am trying to learn the lessons here. None of this type of free account is fully safe from compromise and there but for the grace of God go we…

Having spotted this article about the replacement of Hotmail with Outlook.com, I can’t help wondering if there is some connection. It will be interesting to see.

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This entry was posted on Friday, August 3rd, 2012 at 4:41 pm and is filed under Email. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.